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The Politics of Benchmarking in the Dutch Water Sector

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Created on 12 August 2011
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Documentary made by UNESCO-IHE Water Management participants about the politics of benchmarking in the water sector.

Since 1997 the Dutch water companies have engaged in a voluntary exercise to benchmark their performance against each other, in order to improve their efficiency and increase transparency. Initially, the benchmarking was undertaken to forestall a government proposal by the Minisry of Economic Affairs to establish a regulatory agency following the British model. Later on, when the regulatory agency did not materialize, benchmarking was pursued more and more for its intrinsic benefits.

The Dutch benchmarking exercise covers four areas: water quality; service; environment; and finance and efficiency. The  program was the first nationwide benchmarking exercise in the water supply sector in continental Europe.Since then it has inspired similar water and sanitation benchmarking exercises in other European countries, including Denmark, Finland, Norway, Sweden and Germany. Most of these exercises are coordinated since 2004 in the North European Benchmarking Co-operation. 

The opinions expressed in this video are those of the authors and do not necessarily reflect the views of UNESCO-IHE.

More info: http://www.unesco-ihe.org/
Produced by: UNESCO-IHE Institute for Water Education
Year: 2010
Language: English




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