WSP launched an initiative to heighten the voice of citizens in the Kenyan water and sanitation sector through the use of Citizen’s Report Cards (CRC). The feedback is garnered through citizen surveys and provides quantitative and qualitative measures of user perceptions on the quality, efficiency, adequacy, and priority improvements for a range of different public services. This is part one of a three-part series that describes the context, process and impact of the urban water and sanitation CRC implemented from 2006 — 2008.
More info: www.wsp.org
Produced by: Water and Sanitation Program
Year: 2011
Language: English
